A single user account works well for an independent agent or broker who only needs to display his or her own listings as "featured" and does not need an IDX provided roster or bio pages. Your website visitors still have the ability to search all MLS listings, sign up for updates, and use all the other tools provided by IDX. And if at any time you need to upgrade your account, simply contact IDX at 1-800-421-9668. The upgrade process is usually very simple and won’t disrupt services for your website visitors.

Many agents wish to display the MLS listings from their entire office or brokerage on the featured properties page. The listings on this page are pulled based on your agent ID, and only a single agent ID is associated with a single-user account. Therefore, if you need an entire office's listings displayed as featured, you will need to upgrade to a multi-user account, even if you do not require the use of a roster or separate agent logins.