The IDX Broker Wordpress Plugin provides an easy way to add IDX links and widgets to your Wordpress site, right from your Wordpress dashboard. There are countless themes, plugins, and web hosting settings that provide every website with a totally unique setup. Because of all of these moving parts, issues or conflicts may come up between different plugins, theme settings or web hosting settings. Since these issues are the result of settings independent of IDX Broker, they cannot be resolved by the IDX team. Any issues on a Wordpress site, or in the Wordpress dashboard will need to be corrected by the website administrator. Below are some common issues that can come up when installing or updgrading any plugin or third party feature on a Wordpress site, and some tips for finding a resolution.

Errors in the Wordpress Dashboard
When installing a new plugin or upgrading an existing one, changes are incorporated into your Wordpress setup that may cause error messages to be displayed within the Wordpress dashboard. We have documented some common errors here, here and here. If you do see errors in your Wordpress dashboard after installing or upgrading the IDX Broker Wordpress Plugin, you can try the following:

• Remove the IDX Broker Wordpress Plugin from your dashboard. You can do this by going to the Plugins area of your Wordpress dashboard, clicking Deactivate, and then clicking Delete under the name of the plugin you wish to remove.

• If you were using a previous version of the Wordpress plugin successfully, but ran into errors after upgrading to a new version, you can roll back to a previous version of the plugin. Previous versions of the plugin can be downloaded here. After deleting the current version of the plugin from your Wordpress dashboard, you can install a previous version of the plugin by going to Plugins -> Add New in Wordpress. In the menu at the top of the page, select Upload. Use the box provided to upload the .zip file for the version of the plugin you would like to use and click “Install Now.”  Then, you can go back to the Plugins page and activate it.

Errors On Live Website Pages
Occasionally, installing a new plugin can cause errors to be displayed on your live website pages or may cause parts of the website to display or function incorrectly. It is possible that access to your Wordpress dashboard may also become unavailable. The best way to correct these errors is to manually remove the plugin files from your web hosting via FTP or an alternate way you access your website files. Below we’ll walk through how to remove a plugin from a web host using Filezilla.

First, log on to the root directory of your website.

Open up the folder labeled “wp-content,” then open the folder labeled “plugins.”

Each plugin installed on your Wordpress site will have its own folder here labeled with its name. Find the folder for the plugin you wish to remove and go ahead and delete the entire folder.

Upgrading to a new version of Wordpress can also cause compatibility errors with some of your plugins. Generally, you’ll see upgrades available for most of your plugins shortly after new versions of Wordpress are released. These upgrades usually provide fixes to these errors.

Errors With The Global Wrapper
One huge benefit of using Wordpress with IDX Broker is the ability to integrate your site design with your IDX pages and set up a dynamic global wrapper that will automatically update as you make changes to your Wordpress theme. Success with this powerful feature requires familiarity with editing your Wordpress theme files and knowledge of your website hosting and security settings.  Depending on your web host, upgrading to a new version of Wordpress may change your security settings. These changes may cause your website to block IDX Broker from accessing your theme files and displaying the wrapper on your IDX pages. If this happens, your IDX pages may appear un-styled with an error such as “There was a problem curing the page, please make sure your server allows page curling.” may appear at the top of the page. To fix this issue, the security settings for your website will need to be adjusted.  This may require a call to your hosting company’s support team if you are unsure how to make the appropriate changes.

If you are running into issues using the IDX Broker Wordpress Plugin, then our plugin may not be a good fit for your website setup. In these cases, we recommend adding IDX links and widgets to your Wordpress site without using the plugin.